Help List of Questions

Proofs

How long does it take to receive my proof?
Proofs are guaranteed to be ready within one business day.  However, most proofs are ready for review withing a few hours of the file being uploaded, provided it is during regular business hours.

What I am checking on my electronic proof?
The ready-to-print PDF proof that is uploaded for your review and approval is the final opportunity for you to check the layout, bleeds, crops and final text.  It is not an accurate color representation of your final printed piece.  Once the order is approved it will enter the production process according to the turnaround time specified for your order.  Please remember that turnaround times do not begin until the proof is approved.


Sales Tax

When will I be charged sales tax?
We are located in Roseville, CA 95661.  Orders picked up or shipped from our facility will be charged a Sales Tax rate of 7.25%.


Shipping

How will you ship my order?
We ship via UPS.  their services include UPS Ground, 2nd Day Air and Next Day Air.  Large orders may also be shipped via a freight provider.

How do you compute shipping charges?
We charge for the shipping of your order based on the number of boxes, their weight and the zip code that they are being delivered to.

Can I pickup my order?
You can save on shipping charges by choosing to pickup your order.   You can pick up your order from 106 N Sunrise Ave, Roseville, CA 95661.  Our pickup hours are from Monday - Friday, 1:00 PM - 5:00 PM.